865bet Privacy Policy

1 Introduction and Scope

865bet ("we", "our", "platform") is an online betting and casino service provider operating in the Bangladesh market. This Privacy Policy sets out what types of personal information we collect, how we use it, and with whom we may share it.

This Policy applies to 865bet's website, mobile version, and all related services. If you access our platform, create an account, or use any of our services, you are considered to have accepted the terms of this Policy.

Our services are for persons aged 21 or over only. We do not knowingly collect information from minors, and if we become aware of any such information, steps are taken to delete it immediately.

2 Information We Collect

We collect various types of information to provide you with the best possible service. This information falls into two main categories: information you provide directly, and information collected automatically through your use of the platform.

2.1 Personal Information Provided Directly

During account registration and management we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details (such as bKash, Nagad, Rocket, Upay account information)
• Bank account details (where applicable)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

• IP address and device identification information
• Browser type and operating system information
• Browsing activity and page visit records on the platform
• Gaming activity and transaction history
• Login and logout times and dates
• Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect information from third-party sources, such as fraud detection services or identity verification agencies. Such information is used solely to ensure the security of your account and to comply with applicable regulations.

3 Purposes for Using Information

We use the information we collect for the following purposes. Each purpose is directly related to our legitimate business operations and improving the quality of your service:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To provide betting, gaming, and casino services
• To process deposits, withdrawals, and other financial transactions
• To manage bonuses and promotional offers
• To provide customer support

3.2 Security and Fraud Prevention

• To ensure account security and prevent unauthorized access
• To detect fraud, money laundering, and suspicious activity
• To prevent the opening of multiple accounts
• To complete age verification

3.3 Communication and Information Services

• To send transaction confirmations and notifications
• To communicate important service updates and policy changes
• To send promotional offers and bonus information subject to your consent
• To respond to customer support requests

3.4 Service Improvement and Analytics

• To improve the functionality of our platform and user experience
• To develop new products and services
• To identify and resolve technical issues
• To implement responsible gaming measures

4 Data Retention and Security

4.1 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, we may retain certain information for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

Financial transaction records and identity verification documents are generally retained for five years from the date the account is closed. Once that period ends, the information is securely deleted.

4.2 Security Measures

865bet uses industry-standard technology and practices to protect your personal information. Our security measures include:

• SSL encryption: all data transmissions are protected by 256-bit encryption
• Two-Factor Authentication
• Regular security audits and testing
• Strict access control policies — only authorized staff can access data
• Physical and digital security for servers and databases

However, no transmission of information over the internet can be guaranteed to be completely secure. Please play an active role in keeping your account secure — use a strong password and do not share your account details with third parties.

5 Disclosure and Third Parties

865bet does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share information:

5.1 Service Provider Partners

To operate our services we use trusted third-party providers, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. Only the information needed for each partner to fulfill their specific responsibilities is shared with them. They are required to process information in accordance with our instructions.

5.2 Legal Obligations

In the following circumstances we may disclose information to legal authorities:

• As part of a court order or legal process
• At the request of a relevant regulatory authority
• To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations
• To protect our rights, property, or safety, or those of others

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal information may form part of the transferred assets. In such circumstances we will notify you in advance and inform you of the new privacy policy.

6 Cookies and Tracking Technologies

865bet uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Use of Cookies

We use cookies for the following purposes:

• Essential cookies: to ensure the basic functionality of the platform, such as maintaining login sessions
• Functional cookies: to remember your preferences and settings
• Analytics cookies: to collect statistics about platform usage
• Security cookies: to prevent fraud and unauthorized access

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may interrupt some important platform functions and may limit your gaming experience.

7 Your Rights

As a user of 865bet, you have the following rights regarding your personal information. Contact us to exercise these rights:

• Right of access: the right to know what information we hold about you
• Right to rectification: the right to request correction of any inaccuracies in your information
• Right to erasure: the right to request deletion of your information in certain circumstances
• Right to restrict processing: the right to request that processing of your information be limited in certain cases
• Right to data portability: the right to receive your information in a structured, commonly used format
• Right to object: the right to object to the processing of your information for specific purposes
• Right to withdraw consent: where information is processed on the basis of consent, the right to withdraw that consent at any time

We will assess your request appropriately and will generally respond within 30 business days. In some cases we may not be able to fulfill all requests due to legal or regulatory obligations — in such cases we will explain the reason.

8 Responsible Gaming and Data Use

865bet takes responsible gaming very seriously. By analyzing your gaming data we can identify potential issues and provide the necessary support. This includes:

• Sending automatic alerts when unusual gaming patterns are detected
• Helping to set deposit and betting limits
• Managing self-exclusion features
• Connecting you with information and resources related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Third-Party Links and Services

Our platform includes games from various game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may have their own privacy policies, which are outside our control. When you play these games, the terms and privacy policy of the relevant provider may also apply.

For payment processing we use the secure services of bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies. During financial transactions your information is sent directly to the secure systems of these payment providers.

10 International Data Transfers

In some cases your information may be stored or processed outside Bangladesh. For such transfers we ensure that applicable data protection standards are maintained and that your information is properly protected.

For data transfers we use contractual arrangements and other legal mechanisms to ensure that the level of protection in the recipient country is consistent with our own standards.

11 Children's Privacy

865bet's services are strictly for persons aged 21 or over. We do not knowingly collect any personal information from persons under the age of 21.

If we become aware that a minor has provided us with information, we will immediately delete that information and close the relevant account. If you believe a minor is using our platform, please contact us.

12 Policy Changes and Updates

We may update this Privacy Policy from time to time. For significant changes we will notify you by email or by a notice on the platform.

The date of each revision is noted at the top of this page under "Last Updated". We recommend that you review this Policy regularly. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our data protection team will process your request as quickly as possible.

Your data security is very important to us. We are committed to handling your personal information with the utmost care and competence. 865bet is a safe and reliable platform — your privacy is our responsibility.